Cleaning Service

Frequently Asked Questions

Many of our customers have specific questions about our professional services. Here are just a few of the frequently asked questions.


General Questions

Simply send us a email or call.

This depends on the property. Some quotes we can give over the phone and others we need to do a walk through..

Yes. We bring all the supplies.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Cleaning Questions

The entire space is cleaned and you will be given a list of what is included. Upon Request.

We focus on Commercial Cleaning only.. You can see more info by visiting the front page and clicking on the “Services” button halfway down the page.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

Scheduling Questions

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be present, make sure you let us know how to access your building or location.

Yes, most of the time. However, we allow 20 min. window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount.

No, you can cancel service anytime without any penalties.